Refund Policy

1. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a refund or replacement for a major failure, and to have services supplied again if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Nature of the Service

Your annual subscription includes:

A one-time setup service, where we prepare and publish your property listing; and

Ongoing publication of the listing on our platform for a period of 12 months.

3. Setup Fee

The setup component of the fee covers work performed to create and publish your listing.

Once the setup service has been completed, this portion of the fee is non-refundable, except where required under the ACL (for example, if the service is not provided with due care and skill or is not as described).

4. Subscription Period and Change of Mind

Following publication of your listing:

Refunds are not provided for change of mind; and

No refunds will be issued for any unused portion of the subscription period if you choose to cancel.

This does not affect your rights under the ACL.

5. Pre-Publication Approval

Where applicable, you will be provided with an opportunity to review your listing prior to publication.

Once you have approved the listing (or if you do not respond within a reasonable timeframe, (two business days) after being invited to review), the listing will be deemed accepted and approved for publication.

6. Revisions

Your subscription includes up to two (2) reasonable revisions to your listing during the setup phase.

Additional revisions or changes requested after publication may incur an additional fee.

7. Service Availability

We take reasonable steps to ensure continuous availability of your listing.

However, we do not guarantee uninterrupted or error-free access. Temporary interruptions may occur due to:

maintenance; technical issues; factors outside our control. Such interruptions will not entitle you to a refund, provided they are resolved within a reasonable timeframe.

8. Service Failures and Remedies

If: your listing is not published as agreed; the service is substantially not as described; or the service is not provided with due care and skill, you may be entitled to a remedy under the ACL.

Where appropriate, we will: correct the issue within a reasonable time (five (5) business days); re-supply the service; or provide a full or partial refund.

9. Client Responsibilities

You are responsible for providing accurate, complete, and lawful information for your listing.

We are not responsible for errors resulting from incorrect or incomplete information supplied by you.

10. Contact

To request a remedy or report an issue, please contact: fsbohq@gmail.com

Include your purchase details and a description of the issue. We aim to respond within two (2) business days.