Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you acknowledge that you have read and understood this Privacy Policy .
2. What Personal Information We Collect
We may collect personal information including: Name; Email address; Phone number; Billing and payment details; Property listing details (including text, images and other content you provide); Any other information you provide to us directly. We may also collect non-personal information such as: IP address; Browser type; Device information; Website usage data (via cookies and analytics tools)
3. How We Collect Information
We collect personal information when you: Purchase a subscription; Submit property listing details; Contact us via forms, email or phone; Interact with our website. We may also collect information automatically through cookies and analytics tools. Where practical, you may choose to interact with us anonymously or by using a pseudonym. However, in many cases (such as when creating a property listing, purchasing a subscription, or contacting us for support), we will require your personal information to provide our services effectively.
4. Why We Collect Your Information and How Long We Keep Your Data
We collect and use your information to: Provide and manage your property listing; Create and publish your listing on our platform; Process payments and subscriptions; Communicate with you about your account or listing; Improve our website and services; Comply with legal obligations. We retain personal information only for as long as is necessary to provide our services, comply with legal obligations, and resolve disputes.
5. Publication of Listing Information
As part of our service, information you provide for your property listing (including text, images, and contact details where applicable) may be published publicly on our website. By submitting listing content, you: Confirm you have the right to provide that information; and Consent to it being displayed publicly as part of the service.
6. Disclosure of Personal Information
We may disclose your personal information to: Service providers (e.g. website hosting, IT support, payment processors); Analytics providers; Professional advisers (e.g. legal or accounting); Government or regulatory authorities where required by law. We take reasonable steps to ensure third parties handle your information securely.
7. Overseas Disclosure
Some of our service providers may be located overseas. These countries may include the United States and other jurisdictions where our service providers operate. As a result, your personal information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or equivalent standards.
8. Cookies and Analytics
We use cookies and similar tracking technologies to operate and improve our website and services.
Cookies are small data files stored on your device when you visit a website. They help us recognise your browser and remember certain information about your preferences or past activity.
We may use the following types of cookies:
Essential cookies – required for the website to function properly (e.g. account login, security, and payment processing).
Performance and analytics cookies – used to understand how visitors interact with our website, including pages visited, time spent on pages, and any errors encountered. We may use third-party analytics tools such as Google Analytics to collect this information.
Functionality cookies – used to remember your preferences and improve your user experience.
Information collected through cookies may include your IP address, device type, browser type, and browsing behaviour on our website.
Some cookies may be placed by third-party service providers who assist us with analytics and website functionality. These providers may store data on servers located outside Australia.
You can control or disable cookies through your browser settings. However, if you choose to disable cookies, some parts of our website may not function properly.
9. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure through reasonable administrative, technical and physical safeguards, including secure systems and access controls . However, no method of transmission over the internet is completely secure. If you do not provide certain information, we may not be able to provide our services.
10. Access and Correction
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe (7 business days) and may need to verify your identity before processing your request.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe (30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
privacy@fsbohq.com.au
www.fsbohq.com.au
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